Customer Testimonials
The staff was friendly and knowledgeable. David worked hard to get our financing where we were comfortable.
We drove in from out of state to purchase a used vehicle. Amy gave me an out the door price before we drove to the dealership. We were happy with the price and scheduled a time to test drive the vehicle. We set up financing before arriving to the appointment. We were in and out in under two hours. What took the longest was our insurance company asked a lot of questions before they gave us the insurance Ont eh vehicle. It would have been an even faster sale if it wasn’t for our car insurance. Financing went smooth ... Read More DealerRater - Jun 26, 2026
This was probably the worse service I have ever received. It took them 2 hours to do a simple battery test/replacement.
Horrible weather, remarkable service!! Hands down the best customer service I've ever received from a Jeep dealership. Thank you and see you soon!
Outstanding service encountered a new service member did great call for 730. Didn’t get a call back. I had to call back at 1:30 then they told me to call was ready.
Dealership is great. I despise surveys that insist on my written opinion. Three more words.
The service team were great especially my interaction with Sammy and Andrew. They were upfront, honest and transparent They did not make me feel like an idiot. I fell 100% comfortable with them taking care of my vehicle without the worry of something being "shady".
Maddie and David were FANTASTIC! It was the easiest, fastest car purchase I've ever done. I will definitely buy from Mandal again in the future!
All the people I dealt with were very professional, accommodating and helpful. Was an easy experience to deal with the staff. I would certainly recommend their car dealership to anyone wanting to buy a new Jeep. They gave me a fair trade-in value, filled up my new car and washed it before I left the lotl.
I dropped my vehicle off on the 11th of May. It’s currently June 2nd & I’ve yet to receive my truck. I’ve heard numerous excuses but the current one is about the dealership not having the correct part for my truck. I’ve been without a vehicle for a few days now due to my warranty only covering a rental for so long. The dealership said they would provide one but once they learned my age (20) they immediately had nothing for me. Even though I’m active duty military & most places have exceptions. No help was ... Read More DealerRater - Jun 2, 2026
Professional all the way. Very helpful and kind service department and the parts department very helpful. The service, including mounting side step rails did not take very long. Thank you to all of them for being so helpful.
Tony was very informative and kept me updated on my service. He also noticed a problem with the front bumper cover and fixed it while it was there.
Excellent service and great people that really care. My experience with the whole team was excellent. I would not only bring my truck back but will bring my other cars there as well. A++ is my rating!
The service department is always friendly and helpful. Will recommend them to anyone. Fast and accurate service.
Absolutely the best service. Highly recommend this dealership. Employees are very helpful and the best to work with. Thank you 😊
Matt was awesome very friendly and knowledgeable. Dales manger was straight forward with numbers. Only issue was detailing department didn’t do their job they ran it back through detailing and it still wasn’t great. 1/5 for the detailing but sales was 10/10.
My first time in Mandal and it was amazing! Everybody did a great job and made our first jeep experience great! Definitely sticking with Mandal!
Brought my car in to be fixed after another dealership was chasing electrical issues that werent the root cause of the code my car was throwing, so we brought it to mandal cdjr they got it in and tried something and it was fixed until the day I went to pick it up, so I let them hold onto it and they immediately got to work as they had a clue for what it could be. since nothing else worked and once the parts were in they tested it thoroughly and said it was finally fixed. And it was. Months ... Read More DealerRater - Apr 22, 2026
They got the prices mixed up for two different cars which casused a lot of termoil
Buying from Mandal was an awesome customer experience from beginning to end, would definitely recommend.
Excellent customer service, very knowledgeable and they got us a better deal than we expected.
So far every experience I've had at Mandal has been exceptional. From purchase to service. Always professional, polite, helpful
David Bowens was fantastic -David made it all happen - his communications helped everything move along as planned!
Service was great with explanations along the way! Stop forcing additional words to complete a survey!
Great service. I told them what my price range was and they found a car that met my needs that day. Amazing. I'll definitly be back for my next car.
People were awesome. Price was awesome. Very friendly. Very professional. Will definitely buy from them again.
Thanks goes to the Mandal CDJR for going above and beyond to accommodate my purchase of a Ram Warlock .
CARISSA WAS FANTASTIC, INFORMATION, PROFESSIONAL AND POLITE. HER PERSONALITY WAS INVITING AND PLEASANT. THE NO PRESSURE WAS UNEXPECTED BUT SINCERELY APPRECIATED.
Excellent customer service. No pressure.
My granddaughter and I went to Mandal to look for her first car and had a specific car to see having looked online. I was very impressed with the professionalism of all staff at the dealership and learned from our first conversations with our contact that they operate on a non commission basis. Our salesman/product specialist DJ was the best I have ever dealt with and he followed through with every question and issue promptly. He was patient and helpful to my teenager who was a bit nervous about doing test drives. I have bought a number of cars ... Read More Facebook - Apr 2, 2026
The interaction with the staff was great. But it took three hours for a oil change and a tile rotation.
Great dealership! I will recommend Mandel to other people looking for a new or used car.
If you are going to keep a customer's vehicle for multiple days, it would be nice to have enough loners on hand for them to use. Other than that, great service and attitude. I have and would recommend Mandal.
Mandal always does a top notch job on the service. They are always professional and take care of my service needs. I don't have anything negative to say about the service department.
Neil was a pleasure to deal with and he was knowledgeable, professional and very helpful.
I purchased my Civic from this dealership, and within the first month I started experiencing serious issues. The battery kept dying, and I later found out there was a problem with the tensioner that caused the belt to rub, contributing to the issue.
I replaced the battery myself, but the problem continued. After taking it to AutoZone, I was told the alternator is bad, and replacing it will cost around $600 — meaning the new battery didn’t solve anything.
On top of that, the tires were already worn down and had to be replaced shortly after purchase.
What’s most frustrating ... Read More DealerRater - Mar 27, 2026
Matthew Chatom and other staff(s) were excellent to deal and communicate with. Mandal dealership is a great place to visit.
Everyone was very nice and helpful. Even after our purchase. Would recommend to anyone that needs a vehicle.
Everything was perfect. Walked in for an oil Change and tire rotation. Was very quick and Toby was super informative of everything.
Got right to it, once done it took some time to get the paper work ready to pay and go. The procedure to submit this review sucks.
Everyone we encountered was very kind and helpful! Our experience was smooth overall! Matthew was especially great, and we definitely recommend him and the Mandal dealership
It was a great experience!I will be back for maintenance that will be done in the future.
Process was smooth and easy. Matthew was easy to work with. Finance lady was rude once I told her no to your extended warranty.
Adam is very knowledgeable and a very pleasant service advisor. He answered any and all questions for both my husband and I and even worked with another dealership over some issues. Everything was great. I was highly impressed with the dealership and the employees that we encountered.
As this is our fourth Vehicle purchase from Cameron, the sales process went smooth and simple as usual.
Easy to work with and very professional. Would buy from this dealership again when I’m in the market.
Professional and personal service greatly recommend for sales and service. Clean location and great people.
Horrible..This dealership will not fix your vehicle. I would not recommend buying from Mandal.
The dealership is going above and beyond to make sure the defect on a fender on the brand new wrangler is being replaced…Cameron has been a breath of fresh air…so on top of of everything and very helpful…
My Durango was fixed fast and there was an area to watch TV and free snacks and drinks available. The service manager was very polite and helpful.
Laid back and easy transaction
They were fast fair and nice it’s clean and seems honest I will always use them when possible
Great crew, They put no pressure on me to buy. Gave me the information I needed and allowed me the time to make a decision. After a few days I went back and bought my first vehicle by myself. They made this a stress free process. I highly recommend. 🙂
Working.with Carissa , Brent and David was great. They were very knowledgeable, kind and understanding.
We had a good experience overall. Elijah turned out to be the best part of our buying experience at Mandel.
Great service as normal, and what I have come to expect from the Mandal service center.
Great service and friendly staff. Our salesman made sure the buying process would be easy
The right sensor went out they got it in and out in a very short time and it was reasonably priced.
Service was great, came in for an oil change and tire rotation. Staff was friendly and professional.
I want to start by saying that the individuals I worked with were professional and respectful, and I appreciate the effort the technicians put into repairing my truck once all parts were available.
However, this was an extremely lengthy repair process — my 2023 Ram 1500 was down for over 45 days due to multiple major component failures, including internal engine and hybrid system repairs. While I understand some delays were due to manufacturer backorders, the overall experience was frustrating.
There were also periods where communication could have been better. I experienced a change in service advisors without being notified, and there were times ... Read More DealerRater - Mar 2, 2026
This is my 5th or 6th purchase from Mandal in the past 2-3 years. Love the buying experience here. I always drive 3-4 hours just to shop here for my jeeps. It doesn’t get much better than this. I highly recommend Cam at Mandal Jeep! Best car buying experience ever!
Absolutely the Best. It's was my first to deal with a dealership but it's awesome
I was told it would be a 30 minute oil change. I sat there for 2 hours. They did detail it, but I specifically said not to because I didn’t want to wait 2 hours. They did it anyway
Mandal CDJR has a great service team. From the customer desk to the parts department, everyone is friendly, efficient, communicative and thorough
Adam was very professional and friendly. He explained the repair would take about four hours. repair completed on time.
It was unclear where to drop off my car for the appt…then when I went to pick it up it wasn’t where I dropped it off. Nobody could find it. It’s a unique car and not hard to know if you have one hanging around. It was a waste of time trying to find my car and it was annoying. I’m sure the service was fine…just the customer service lacked.
Got me a great single digit interest rate and even delivered, which was super convenient since I work 6 days a week.
Great job! No pressure! The experience was so easy!
The issue that i was having was taken care of in a timely manner. Toby kept me updated on the progress and I really appreciated that.
Great pressure free purchase, staff works with you. Purchase process was fast and hassle free, process was quick and painless.
$145.00 for 20 minutes to program a new key fob is highway robbery. I will not be back.
Friendly greeting, took a little longer than expected. Communication of information from the shop updates to me were very pretty slow.
Worked with Toby who was very professional and made the experience very pleasant. Everything was done well and the truck was returned to me quickly.
Excellent customer service, best deals on vehicles, friendly staff, we were well taken care of.
Basically because the sales person didn’t give me an upfront price for changing fuel filters on my truck told me I had to come back when the truck is ready to get the price. Well when I come back my total ticket was $750. It was only expecting to spend about 350 what the xxxx would y’all have done if I didn’t have the money?
Communication with the service department was great. Toby was easy to get in contact with and he texted me on updates with my vehicle.
It was great working with Matthew and the Mandall team . I would most definitely return .
I always bring both of my Jeeps to Mandal for service. They are quick and have an open communication policy.
Everyone involved in the process of the purchase of our vehicle was knowledgeable, helpful, experienced and courteous. We would not hesitate to purchase another vehicle from Mandel should the need arise…
Great dealership! Never been to a dealership with so many helpful people - from the moment you walk in someone is waiting to assist you.
Well pleased with the service dept friendly and helpful, especially Torrian. Could not have as better
Service response was very good. Tony and Chris did a good job troubleshooting and reporting.
Very pleased. Took the time to make sure everything was taken are of. Explained everything clearly and didn’t make me feel pressured.
Repaired to my satisfaction a little slow but seemed to be thorough. Communication was good.
Everything and everybody was great. The inventory was super we had a lot to choose from The sales lady we had was very good. She was well informed and very helpful. Ashlyn, Super young lady
They are always very friendly and helpful every time we have been there for our jeep. Great place to do service.
Rich is great even when there a delay,he informed me immediately,it was competitively priced.
They usually get me in for service without an appointment and not keep me waiting to long to complete routine service.
“My experience at Mandal Chrysler Dodge Jeep Ram was exceptional, and I was thoroughly pleased with the professionalism and service.”
My rep Terain was alsome. He made sure that I had everything that I needed. Bye bye bye
Lien to sold me a vehicle that floors every time it rains thay stole money
They were able to find the issues with my Gladiator and have the work completed quickly. Thank you for your outstanding service!
Great Experience! Adam took care of everything! Good communication with me on the status of vehicle.
We had an excellent experience purchasing our Jeep Grand Cherokee. Cameron even reached out to us the next day to make sure we were still happy with our purchase.
Service manager had to get involved but I still do not trust their work. I had to take my vehicle elsewhere.
I live 2 hours away from Mandal but I make the drive from Laurel to let them service my Mopars because they make the experience so much more than just a service visit. I trusted them with my 2022 Dodge Charger Scat Pack, and now I trust them with my Ram 1500. Tony is a fantastic advisor to work with and Serena always takes the utmost care of my vehicles every time I go in.
What stands out to me the most is that in light of the busy dealership life, it does not matter how busy they are, Tony and Serena both ... Read More DealerRater - Jan 19, 2026
Mandal CDJR is always friendly, respectful, and works with me to ensure I am happy.
Everyone at the dealership was fantastic. Quick and easy to deal with especially driving 2 hours to get the jeep grand Cherokee.
Process was great. no pressure, not pushy at all. Easy buying experience. Thank you Ashlyn!
We found the Jeep Grand Cherokee we had been wanting online with Mandal and called immediately on a Friday night. The deal was completed by mid-afternoon Saturday. Maddie and Amanda were excellent and made sure everything was handled in a timely manner, especially with us driving two hours to complete the deal. Thank you all for such great service!